PRIVACY & COOKIES POLICY

I. INTRODUCTION

This Privacy Policy (hereinafter referred to as the “Policy”) applies to the website [www.pcante.com] (hereinafter the “Website”), owned by the company p’Cante IKE, headquartered at 36 Archipelagous St., 16562 A. Glyfada, Athens, Greece, with VAT number 802658274 (Tax Office of Glyfada), and GEMI number 180374301000 (hereinafter the “Company”).

The management and protection of your personal data is governed by the terms herein, the General Data Protection Regulation (EU Regulation 2016/679), Greek legislation, and any future amendments thereto.

This Policy is an integral part of the Website’s Terms of Use and may be amended at any time, with effect upon posting.

II. DATA COLLECTED & PURPOSE OF PROCESSING

1. Personal Data We Collect

The data we may collect include:

  • Full name

  • Address (residential or shipping)

  • Email address

  • Phone number (landline or mobile)

  • Billing details (VAT number, Business Name, Tax Office)

  • Payment data (e.g., card details via secure provider)

  • IP address, browser & device information

  • Purchase & transaction history

  • Cookie data

Data is collected through:

  • Account registration/login

  • Placing an order

  • Newsletter subscription

  • Submitting inquiries via the contact form

  • Marketing & analytics tools

2. Purpose of Processing

Your personal data is used solely for:

  • Fulfilling contractual obligations (e.g., orders, delivery, payments)

  • Customer support

  • Communication for updates, promotions (with your consent)

  • Legal compliance and accounting support

  • Statistical analysis for internal use (e.g., service improvement)

III. COOKIES & TRACKING

We use:

  • Necessary cookies (e.g., for login/cart functionality)

  • Performance cookies (e.g., Google Analytics)

  • Advertising cookies (with user consent)

You can manage your cookie preferences via your browser settings or visit www.aboutcookies.org and www.youronlinechoices.eu.

IV. DATA RECIPIENTS

Your data may be transferred to:

  • Hosting & technical support providers

  • Partner logistics/courier companies

  • Payment providers

  • Marketing agencies (only with consent)

  • Audit/tax authorities (when required by law)

All third parties are data processors bound by appropriate contracts.

V. USER RIGHTS

Under GDPR, you have the right to:

  • Access your data

  • Rectification

  • Deletion (“right to be forgotten”)

  • Restriction/objection to processing

  • Data portability

  • Withdraw consent

Requests can be made at: customers@pcante.com

VI. DATA RETENTION PERIOD

Data is retained:

  • For the duration of the business relationship and up to 5 years for accounting purposes

  • Up to 2 years for marketing (if consent has been given)

  • Or until a deletion request is made

VII. DATA SECURITY

We implement modern technical and organizational protection measures:

  • Data encryption

  • Access policies

  • SSL connection

  • Secure server storage within the EU

VIII. CONTACT & DATA CONTROLLER

For any questions or to exercise your rights, you may contact the Data Protection Officer (DPO) at:
Email: customers@pcante.com
Phone: +30 694 3546111 (Operating hours: 10:00–17:00)

You may also contact the Hellenic Data Protection Authority at www.dpa.gr.

IX. COOKIES POLICY – LAST UPDATE

This Policy was last updated on 13/04/2025 and may be amended. Any changes will be posted immediately at this URL.